Screaming Pods! Screaming Children! Screaming Reality!
Since August 12th we have had 6 malfunctioning pods. SIX! When a pod malfunctions it starts SCREAMING at you. It is annoying, loud and a wee bit frustrating. Don't get me wrong I would much rather have a screaming pod than a malfunctioning pod on my son since those cute little pods keep him alive! I am actually quite grateful that they do a self-check so that we don't have any life-threatening issues after it is on but good hell those things are loud! There is actually one in my freezer (Thanks for the tip, Jessica) right now because I cannot get it to shut the heck up.
We have been pumping with OmniPod for 6-months and have never had one malfunctioning pod until this month. I guess it's just our time. Anyway, I call OmniPod after each freaking screaming pod and they are always so nice -- they ask the same questions each time so I just go along with the flow now ---
Patient's Nate - Nathan Houston
Confirm Address - Yep
Was the pod at room temperature? Yep
Was the insulin at room temperature? Yep
Alarm Code? 000-000-00000-00093 - ummm - do I always have to say all of the zeros or can I just say 93? All of the zeros - Ok! Great!
So, 4 of the 6 were actually this week. Two were in 1 day. Awesome good time that was. I've learned to suck the insulin out of a pod like nobody's business. When I called for the replacement pods they told me that they would send them in my next shipment unless I needed them sooner and without thinking I said that that would not be a problem. Yea - here is where the screaming reality comes in!! There is no next shipment. Nate loses his insurance coverage on September 30th. They have already sent us our last shipment of pods. After we use this shipment - that's it. The end. No more!
I called customer service back and asked them to go ahead and ship all of the replacement pods now. They happily said they would and I sadly sat on my couch and cried.