Thursday, April 4, 2013

OmniPod, OmniPod . . . Oh how you disappoint thee!!

On March 20th, 2010 I wrote a post titled OmniPod, OmniPod . . . Oh how I love thee!  Nate had been pumping with the OmniPod for exactly 20 days.  Yes, on March 1, 2010 we became fiercely loyal and outspoken customers of Insulet, the makers of the OmniPod.  My most popular posts all have to do with OmniPod and the number one and number two search topics that lead people to Houston We Have a Problem  . . . you guessed it . . .  OmniPod and OmniPod for Toddlers.  True Story.  As a matter of fact, I have an entire section on HWHAP dedicated to my most popular OmniPod posts.

I believe anyone that knows me or has read HWHAP knows how much we love the OmniPod insulin pump that Nate wears.  We fought hard to get it and have helped countless other families with toddlers navigate their way through hospitals and doctors that tried to discourage them from putting their tiny tots on this pump.  I love helping others by sharing Nate's story!!

I've plastered pictures of Nate's bum all over this blog for the greater good of young pumpers and OmniPod has directed parents of little ones here for years.

I have been . . .

Fiercely loyal.

Fiercely outspoken.

And now I am . . .

Fiercely disappointed.

This past December, Insulet announced that the long awaited approval from the FDA had been granted for The New, The Improved, The Smaller OmniPod!!   If you follow the link to that post written in May of 2010 you will see that at that time I was super excited and super naive about the smaller pod that we had been promised!

Almost 3 years later I am sitting here STILL WAITING with no idea at all when Nate will be able to start using that new, improved, smaller pod.  They are being released to new customers right now and as of today I still have no answer from Insulet as to when we will be upgraded.  I emailed our sales rep and asked about our conversion and expressed my disappointment with the lack of communication.   I wanted some answers . . . I want a conversion date.

The response I got was super friendly as usual but was the standard answer that I think all existing patients are hearing . . .

' . . . no true conversion date for existing patients . . . only the HOPE that it will be soon."


Our DME company, Byrum told me that they have to use all of their current inventory before they can start talking to anyone about upgrading to the new system.  I heard the words . . . late summer . . . maybe August from them.


I won't lie --- it is not fun seeing all the Facebook posts & pictures and blog posts from new customers  that are already using the new smaller pod and we have no idea when we will even know when we will get the new system.

I understand --- I do.  I know they have to work through the existing inventory and not take a loss but for the 1st time since we started this journey I am extremely disappointed with Insulet's customer service.  I am not alone in my disappointement.  The grumblings on social media are not nice --- the existing patients are restless.  That might be putting it nicely!

Read more from existing patients here:

This is Caleb has ben waiting 6 years!
Sweet Grace has been waiting 3 years just like us!

And for some reviews on the new system by new patients or 'cut the cord' patients:

Sweetly Voiced - Melissa 
Sarah Kaye (FKA Sugabetic)

Will I remain loyal ---- yes!
Will I remain outspoken ---- always!
Will I discourage people from going with this system ---- never!

I have seen comments from customers looking at the system now questioning if OmniPod's customer service will be ok.  Let me assure you as a new patient you are going to get fantastic customer service.  Sadly for us, the existing patient we feel forgotten.

And because it's been a while since you've seen one of these . . . here ya go:

Most likely the last one ever because he's almost 5 and will most certainly want to strangle me one day for posting his butt shots on here for the last 3 years!  Oh and yep ---- rocking two pods in this shot --- pod change day! You're welcome!

Keep calm and OmniPod on . . .

Just a Mom

I am NOT a doctor, nor do I play one on this blog.

I AM a wife.
I AM the mom of 3 wonderful children.
I AM my son's pancreas.

The information provided on this blog is from our personal experiences with Type 1 diabetes. Because something works for us does not mean it will work for you.

Please consult your doctor if you have any questions or concerns about your health care options.

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